Terms and Conditions

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - The price

Article 7 - Delivery and execution

Article 8 - Complaint, Returns and Withdrawal obligation

Article 9 - Payment

Article 10 - Complaints rule

Article 11 - Liability

Article 12 - Privacy
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Article 1 - Definitions

In these terms and conditions the following definitions apply:
1. Reflection period: the period within which the consumer can make use of his right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
3.Day: calendar day;
4.Duration transaction: a distance contract with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
5. Durable data carrier: any means that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that allows future consultation and unaltered reproduction of the stored information.
6. Right of withdrawal: the option for the consumer to waive the distance contract within the cooling-off period;
7. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
8. Distance contract: an agreement in which, within the framework of a system organized by the entrepreneur for the distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for communication on distance;
9.Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur meeting simultaneously in the same room.

Article 2 - Identity of the entrepreneur

EmSu Company
the Hague
The Netherlands

E-mail address: info@asorganisation.nl
Chamber of Commerce number: 85086444
VAT number: NL004048524B49

Article 3 - Applicability / General
1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.
3. Accepting an offer and/or placing an order means that the buyer accepts the applicability of these terms and conditions.

Article 4 - The offer
1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 - The agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur can – within legal frameworks – inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
A. the e-mail address of the entrepreneur where the consumer can go with complaints: info@asorganisation.nl.
B. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
C. the information about warranties and existing after-sales service;
D. the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
E. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
F. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 - The price
1. As long as the agreement has not been concluded, the entrepreneur is authorized to change the prices, offers and other conditions. Buyers cannot derive any rights from prices and offers from the (recent) past;
2. The prices stated in the offer of products or services include 21% VAT and exclude shipping costs;
3. The shipping costs that are charged for every order for shipments within the Netherlands are €7.50 for parcel post. Shipping costs outside the Netherlands are €9.00.
4.Obvious mistakes or errors in the offer are not binding on the entrepreneur.

Article 7 - Delivery and execution
1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. The entrepreneur strives to send orders as soon as possible, but no later than 30 days after receipt of payment, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order.
4. Entrepreneur is not liable for delays and damage caused by post and package deliverers.
5. The entrepreneur is not liable for any damage whatsoever as a result of exceeding the announced delivery times.
6. If delivery of an ordered product proves to be impossible, the entrepreneur will make an effort to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded. The costs of any return shipment are for the account of the entrepreneur.
7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise. Exceptions to this are minor damages, such as creases, that occur during the shipping process.

Article 8 - Complaint, Returns and Withdrawal obligation
1. Entrepreneur does everything he can to provide you with a good product. We recommend that you inspect the delivered items immediately upon receipt. If the ordered items do not meet your expectations, you must inform us as soon as possible. The entrepreneur will then try to solve any problems or complaints in consultation with the buyer and in the best possible way.
2. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. The buyer has the right to return the items delivered by the entrepreneur within 14 days after the statutory cooling-off period of 14 days, with the exception of personalized items. During the trial period of 14 days, the buyer must handle the items and the packaging with care. The buyer will only unpack or use the product to the extent necessary to assess whether you wish to keep the product.
4. The costs of the return shipment are for the account of the buyer.
5.The items can be returned in the original packaging. Buyer is responsible for payment of related shipping costs.
6. If the items are unused and undamaged and have been returned on time and correctly, the entrepreneur will pay the price paid, including shipping costs, no later than 14 days after receipt of the return of the items. Unused and undamaged in this context also includes damage from the smell of cigarette smoke. perfume or other obvious odors.
7. Personalized products cannot be returned

Article 9 - Payment
1. The agreement for purchase and sale is concluded at the moment that you accept the offer and you meet the associated conditions. As long as the receipt of this acceptance has not been confirmed by e-mail, the customer can dissolve the agreement.
2. The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.
3.The consumer can choose from the following payment methods: IDeal - Klarna - Paypal - Bank Transfer.

Article 10 - Complaints procedure

1. Complaints can be made known by the consumer to the entrepreneur by e-mail.
2. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
3. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly, after the consumer has discovered the defects.
4. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

Article 11 - Liability
1. Any liability of the entrepreneur and the products of the entrepreneur for all damage, of whatever nature, direct or indirect, is excluded. The entrepreneur is also not liable for damage caused by third parties during the execution of the agreement.
2. Entrepreneur accepts no liability for any damage resulting from the use of the products of the entrepreneur.
3. The entrepreneur's liability is always limited to a maximum of the amount of the purchase price of the relevant article.
4. For misunderstanding, mutilations, delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between you and the entrepreneur, or between the entrepreneur and third parties, insofar as it relates to the relationship between you and the entrepreneur, the entrepreneur is not liable, unless there is intent or gross negligence.

Article 12 - Privacy

PRIVACY DECLARATION

Your privacy is of great importance to us. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. We only process data that is necessary for processing and sending your order. The data you provide to us is stored on the secure servers of yourweb.nl

In this privacy statement we explain what we do within the online environment of our web shop www.asorganisation.nl with the information you provide us.

HANDLING ORDER
When you place an order with us, we use your personal data to process your order neatly and quickly for you. Personal data that you make available to us for the purpose of our services is shared with our web store provider (your web), delivery service and payment provider.

Personal data that we use to process your order are payment details, name and address details, e-mail address, telephone number and billing address. The data necessary to process your order will be kept for 7 years due to fiscal retention.

PROVISION TO THIRD PARTIES
We work with certain companies that may receive the above-mentioned personal data from us. Below we explain which companies we work with.

We work together with:

>payment provider Mollie bv
After completing your order you can select a payment method. If you choose Mollie bv, they will take over the last part of your order from us, namely the payment process. They will only ask you for information that is necessary for completing the payment.

>shipping/delivery service
When you place an order, it is our job to have your package delivered to you as soon as possible. It is therefore necessary for us to share your name, address and residence details with us, so that we can pass it on to the postal companies with which we work. This data is only used for the purpose of executing the agreement.

>webshop yourweb.nl
Information that you enter when placing an order or sending a message is stored on the servers of our processor yourweb.nl. Jouwweb.nl ensures a security level that matches the data to be processed and takes adequate measures to protect data against loss or any form of unlawful processing. For example, a secure SSL connection is used by default. When you place an order, we need your name, address, e-mail address and telephone number. After completing your order, your data will only be used for purposes that are necessary for our administrative obligations.

CONTACT FORM
You can ask us questions using the contact form on the website. For this we use your e-mail address, telephone number and name and address details. We keep this information until we are sure that you are satisfied with our response.

SOCIAL MEDIA
Social media buttons are included in our webshop. When you click on this, the administrators of these services collect your personal data.

DISTRIBUTION TO OTHER COMPANIES AND INSTITUTIONS
With the exception of the partners mentioned above, we will under no circumstances give your personal data to other companies or institutions, unless we are legally obliged to do so.

GOOGLE ANALYTICS
We use Google Analytics to keep track of how visitors use our web store. We have concluded a processing agreement with Google. It contains strict agreements about what they are allowed to keep. We have not allowed Google to use the obtained Analytics information for other Google services. Data is deleted via Google Analytics after 14 months.

COOKIES
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services, on our and other websites, may not function properly if cookies are disabled in your browser.

SECURITY
Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We constantly adjust the security and pay close attention to what can go wrong. In order to optimally guarantee security, we have concluded a processing agreement with all processors.

ACCESS, MODIFY AND DELETE YOUR DATA
If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

receive an explanation of what personal data we have and what we do with it
access to the precise personal data we have
having mistakes corrected
the removal of outdated personal data
withdraw consent
object to a particular use
Make sure that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person.

TO FILE A COMPLAINT
If you think that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.